Cancellation & Refund Policy

This policy explains how payments, cancellations and refunds work for Proglly's paid plans, Plus and Pro. Proglly is a digital service. We do not sell physical goods. This policy is part of our Terms of Service.

Free Plan

The Free plan can be used for as long as you like. It needs no card, so there is nothing to cancel or refund on it.

How Paid Plans Work

Plus and Pro are paid once, in advance, for one month or one year. Nothing renews by itself and we never charge you again automatically, so there is no subscription to cancel. Your plan runs until the end date shown in your profile, and we email a reminder three days before it ends. If you do not pay again, you move to the Free plan on that date and everything you saved stays with you.

7-Day Money-Back Guarantee

If a paid plan is not right for you, write to support@proglly.com within 7 days of your first payment for that plan and we will refund that payment in full. You do not have to give a reason, though it helps us if you do.

• The guarantee covers your first payment for Plus and your first payment for Pro. Later payments for the same plan are not covered.
• Write from the email address on your Proglly account, and include the payment reference from your receipt if you have it.
• When the refund is made, the paid plan ends and your account moves to the Free plan. Your saved work stays with you.
• If you moved from Plus to Pro and ask for the Pro payment back within 7 days, we refund it and put your Plus plan back with the time it had left.
• The guarantee is there so you can try a plan. We may decline a request that is part of repeated use of the guarantee, for example buying and refunding again through new accounts.

After the 7 Days

After 7 days, a payment is not refundable and your plan stays active until its end date. We still refund in these cases:

• You were charged twice for the same plan. We refund the extra payment in full.
• You paid, your plan did not switch on, and we could not put that right.
• We close Proglly, or permanently withdraw your paid plan, while you still have paid time left. We refund the unused part of your last payment.
• The law requires a refund.

If a Payment Goes Wrong

• Money left your account but your plan is not on. This is usually a slow confirmation from the bank. Proglly checks again by itself when you next open the app. If the plan is still not on after 30 minutes, write to support@proglly.com with the payment reference from your bank or UPI app. We will switch your plan on or refund you in full. You will not be charged twice.
• The payment failed but your bank shows a debit. The payment did not reach us. Banks normally return this money by themselves within 5 to 7 working days. If it has not come back by then, write to us and we will follow it up with our payment partner.

How Refunds Are Made

• We reply to a refund request within 2 working days and start an approved refund within 5 working days of your request.
• Refunds go back to the payment method you paid with, through Razorpay. After we start the refund, banks usually take 5 to 7 working days to show the money.
• We refund the full amount you paid. We take no fee. Proglly Private Limited is not registered under GST at present, so no GST was charged on your payment and there is no tax to adjust.

Changing Plans

You can move from Plus to Pro at any time by paying for Pro. The Plus days you have not used are added to your Pro time at 60% of their number, rounded down. They are not paid back as money. While you are on Pro you cannot buy Plus. You can choose Plus when your Pro time ends.

Rewards and Free Time

Free time on a paid plan, such as a reward for inviting a friend or a school pilot, has no cash value and cannot be refunded or exchanged for money.

Payment Disputes

Please write to us before raising a dispute with your bank. We can usually settle it faster. If a payment is disputed with the bank, we may pause the plan it paid for until the dispute is decided.

Your Rights

Nothing in this policy takes away a right you have as a consumer under the Consumer Protection Act, 2019.

Complaints and Grievance Officer

If something has gone wrong and our support team has not put it right, you can write to our Grievance Officer. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.

Grievance Officer
Proglly Private Limited
86-9-8/5, Vihanga Residency, Tilak Road, Rajahmundry, East Godavari, Andhra Pradesh 533101, India
Email: support@proglly.com (please put "Grievance" in the subject)
Phone: +91 83418 52919